Custetch is a personalized gift and engraving brand specializing in custom-made products, including crystal engraving, laser wood engraving, laser leaf engraving, acrylic engraving, and other personalized keepsakes.
Custetch is owned and operated by Hong Kong MemoSpace Technology Limited ("MemoSpace").
In this Privacy Policy, "Custetch," "MemoSpace," "we," "us," and "our" refer to Custetch and Hong Kong MemoSpace Technology Limited.
Hong Kong MemoSpace Technology Limited respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, store, and protect your information when you visit our website, place an order, upload personalized content, contact us, or otherwise use our services.
Hong Kong MemoSpace Technology Limited is the data controller responsible for the collection and processing of personal information described in this Privacy Policy, except where applicable law provides otherwise.
By using the Custetch website, you acknowledge that you have read, understood, and agreed to this Privacy Policy.
We may collect personal information that you voluntarily provide when you:
Place an order
Create an account
Upload photographs or personalization materials
Contact customer support
Subscribe to our newsletter or promotional emails
Request returns, refunds, or exchanges
Otherwise interact with our website
The information we collect may include:
Full name
Email address
Phone number
Shipping address
Billing address
Order details
Payment-related information
Customer service communications
Because Custetch creates personalized products, we may collect content that you voluntarily upload or submit, including:
Personal photographs
Portraits
Family photos
Pet photos
Wedding photos
Artwork
Logos
Custom text
Design instructions
Other materials necessary to create your personalized product
Throughout this Privacy Policy, these uploaded materials are referred to as "Customer Content."
When you use our website, we may automatically collect certain technical information, including:
IP address
Browser type
Device information
Operating system
Pages viewed
Shopping cart activity
Checkout activity
Website interactions
Referral sources
Access times
Cookies and similar technologies
We use your information to:
Process and fulfill your orders
Design, manufacture, and deliver personalized products
Convert uploaded photographs into engraving artwork
Verify customization requirements
Communicate order confirmations and production updates
Arrange shipping, delivery, exchanges, refunds, and returns
Provide customer support
Improve our products, services, and website experience
Analyze website performance and customer behavior
Detect and prevent fraud or unauthorized activities
Comply with legal, accounting, tax, and regulatory obligations
Send promotional emails and product updates where permitted by law or with your consent
We do not sell your personal information.
Because our products are customized specifically for each customer, we understand that the photographs and other materials you upload may contain personal or sensitive information.
When you upload Customer Content:
We use your uploaded files solely for the purpose of designing, manufacturing, and fulfilling your personalized order.
Your Customer Content is accessible only to employees, contractors, or trusted service providers who require access to complete your order, provide customer support, perform quality control, or resolve production issues.
We do not sell, rent, license, or otherwise commercially exploit your uploaded photographs or personalization files.
We do not use your uploaded photographs, artwork, or designs for advertising, promotional materials, social media, product demonstrations, public galleries, portfolio displays, artificial intelligence (AI) training, machine learning, or any unrelated commercial purpose without your explicit prior consent.
We will never publicly display your personalized products or uploaded images unless you have given us your express permission.
For certain orders, Customer Content may be securely shared with trusted manufacturing partners or production service providers solely for the purpose of producing your personalized products. These providers are contractually required to protect your information and may not use it for any other purpose.
We retain Customer Content only for as long as reasonably necessary to:
Produce and deliver your order
Respond to customer service requests
Handle returns, replacements, warranty claims, or quality issues
Comply with applicable legal obligations
Maintain necessary business records
Once Customer Content is no longer required, it may be securely deleted, anonymized, or otherwise disposed of using reasonable security measures.
By providing personal information and uploading Customer Content, you consent to the collection, use, storage, and processing of your information for the purposes described in this Privacy Policy.
You may withdraw your consent to receive marketing communications at any time by clicking the unsubscribe link in our emails or by contacting us directly.
Please note that withdrawing consent does not affect processing necessary to:
Fulfill existing orders
Complete production
Process payments
Arrange shipping
Provide customer support
Comply with legal obligations
We may disclose your information only when reasonably necessary to operate our business or comply with applicable law.
We may share information with:
Payment processors
Manufacturing and production partners
Shipping and logistics providers
Cloud hosting and data storage providers
Website analytics providers
Email service providers
Fraud prevention and security providers
Customer support providers
Professional advisors
Government authorities when required by law
All third-party providers are expected to use your information only for the services they provide on our behalf and to maintain appropriate security measures.
We do not share your personal information or Customer Content with unrelated third parties for their own marketing purposes.
Payments are processed by secure third-party payment providers.
Custetch does not directly store complete credit card or debit card numbers.
Payment information is processed according to the security standards and privacy policies of the applicable payment providers.
Custetch uses cookies and similar technologies to:
Maintain shopping cart functionality
Remember customer preferences
Improve website performance
Analyze website traffic
Understand customer behavior
Measure marketing effectiveness
You may disable cookies through your browser settings; however, some website features may not function properly.
Our products and services are not directed toward children under the age of 13.
We do not knowingly collect personal information from children under 13 years of age.
If you believe a child has submitted personal information to us, please contact us so we can take appropriate steps to remove such information.
We implement reasonable administrative, technical, and organizational safeguards to protect your personal information and Customer Content from unauthorized access, disclosure, misuse, alteration, loss, or destruction.
While we strive to use commercially reasonable security measures, no method of electronic transmission or storage can guarantee absolute security.
Depending on your location and applicable law, you may have the right to:
Access your personal information
Correct inaccurate information
Request deletion of your personal information
Restrict or object to certain processing activities
Withdraw consent
Opt out of marketing communications
Request a copy of your personal information where applicable
To exercise your rights, please contact us using the information provided below.
If you are a California resident, you may have additional rights under applicable California privacy laws, including the right to:
Know what personal information we collect
Request deletion of personal information
Request correction of inaccurate personal information
Opt out of the sale or sharing of personal information where applicable
Custetch does not sell personal information.
Custetch also does not sell, license, or commercially share customer-uploaded photographs or personalization files.
Because Custetch serves customers worldwide, your personal information may be transferred to, stored, or processed in countries other than your own, including Hong Kong, the United States, or other jurisdictions where our trusted service providers operate.
By using our website and services, you understand and consent to such international transfers where permitted by applicable law.
We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or technology.
The updated version will be posted on this page together with a revised Effective Date.
Your continued use of our website after changes become effective constitutes your acceptance of the updated Privacy Policy.
If you have any questions regarding this Privacy Policy, your personal information, or your uploaded Customer Content, please contact us:
Hong Kong MemoSpace Technology Limited
Customer Support Email: [email protected]
Website: https://custetch.com