At Custetch, we provide personalized engraving products that allow customers to transform their own photographs, artwork, and ideas into meaningful keepsakes.
Because our products are created from customer-submitted content, we are committed to maintaining a safe, lawful, and respectful environment for our customers, employees, manufacturing partners, and communities.
This Acceptable Content Policy explains what types of content may be submitted to Custetch and what content is prohibited.
Custetch is owned and operated by Hong Kong MemoSpace Technology Limited.
By uploading content or placing an order with Custetch, you agree to comply with this Policy.
Customers may submit content including:
Personal photographs
Family photos
Pet photos
Wedding photos
Personal artwork
Original designs
Custom text messages
Personal memorial images
Other creative materials for personalized products
Customers are responsible for ensuring that they have the necessary rights and permissions to use any content they submit.
Custetch generally accepts content that is:
Created by the customer;
Owned by the customer;
Authorized for personal use;
Lawfully obtained;
Appropriate for personalized gifts and keepsakes.
Examples of acceptable content include:
Personal photographs taken by customers.
Photos of family members or friends with appropriate permission.
Photos of personal pets.
Original drawings or artwork created by the customer.
Personal messages, names, dates, or meaningful quotes.
Original wedding, anniversary, memorial, or celebration designs.
Custetch does not accept content that violates third-party intellectual property rights.
Customers may not upload or request products containing:
Celebrity photos without authorization.
Public figure images without permission.
Movie characters.
Television characters.
Anime or manga characters.
Video game characters.
Brand logos or trademarks.
Sports team logos or mascots.
Copyrighted artwork.
Commercial photographs without proper licensing.
Internet images downloaded without authorization.
Company-owned marketing materials.
Protected designs belonging to other creators.
Examples include, but are not limited to:
Disney characters;
Marvel or DC characters;
Pokémon characters;
Nintendo characters;
Sanrio characters;
Professional sports team branding;
Famous cartoon and entertainment properties.
Customers are responsible for obtaining permission before submitting any protected content.
Custetch strictly prohibits content that is illegal, harmful, or inappropriate.
Customers may not submit content containing:
Including:
Pornographic material;
Explicit sexual imagery;
Sexual exploitation;
Sexual content involving minors;
Any illegal sexual material.
Including:
Child sexual abuse material (CSAM);
Sexualized images of minors;
Content that exploits or harms children.
Custetch maintains a zero-tolerance policy regarding child exploitation.
Including:
Terrorist propaganda;
Extremist recruitment materials;
Instructions for violent acts;
Graphic violence;
Gore or disturbing imagery;
Promotion of criminal organizations.
Including content that promotes:
Racial hatred;
Religious hatred;
Ethnic hatred;
Violence against protected groups;
Harassment or discrimination.
Including:
Criminal instructions;
Fraudulent documents;
Fake identification documents;
Illegal transaction materials;
Content encouraging unlawful behavior.
Customers must respect the privacy and personal rights of others.
Customers should not upload:
Private photographs of another person without permission;
Images obtained through unauthorized access;
Confidential documents;
Personal information belonging to others;
Content intended to harass, threaten, or harm another individual.
If an identifiable person appears in an uploaded image, customers should ensure they have appropriate permission where required by applicable law.
Custetch may accept AI-generated images if:
The customer has the right to use the generated content.
The content does not violate intellectual property rights.
The content does not contain prohibited material described in this Policy.
Customers are responsible for ensuring that AI-generated content does not imitate protected characters, brands, celebrities, artists, or copyrighted works without authorization.
To maintain a safe and lawful service, Custetch may review uploaded content before production.
Our review process may include:
Automated safety checks;
Manual review by our team;
Verification of order details.
If we determine that submitted content violates this Policy, our Terms of Service, or applicable laws, we may:
Reject the uploaded content;
Request replacement content;
Cancel the order;
Issue a refund where appropriate;
Suspend or terminate customer accounts;
Preserve relevant records;
Report illegal activities to appropriate authorities where required.
Submitting an order does not guarantee that Custetch will manufacture the requested product.
Custetch reserves the right to refuse production when:
Content violates this Policy;
Content creates legal risk;
Content may harm individuals or organizations;
The requested product cannot be safely or reasonably produced.
Custetch's decision to refuse an order does not represent a legal judgment regarding ownership or legality but is a business decision to protect our services and customers.
By submitting content to Custetch, you agree that:
You are responsible for the content you upload.
You have obtained necessary permissions.
Your content complies with applicable laws.
You will not use Custetch products for unlawful purposes.
You will not attempt to bypass our content review process.
Customers agree to indemnify and hold Custetch harmless from claims, damages, losses, or expenses arising from unauthorized or unlawful content submitted by the customer.
Custetch may update and enforce this Policy at its discretion.
Repeated violations may result in:
Order cancellation;
Account suspension;
Permanent restriction from using Custetch services.
If you have questions regarding this Acceptable Content Policy, please contact:
Hong Kong MemoSpace Technology Limited
Customer Support Email: [email protected]
Website: https://custetch.com